Customer success
Own the escalation before the customer escalates it.
Ticket bodies, severity patterns, and telemetry read together, so the account team hears about the third P1 at the same time support does.
Support tickets, last 18 days
Read with severity, body text, and telemetry together
P1 P2 and P3 All three P1s on the same integration
Signal Today, 09:04
An escalation is forming, and the account team hasn’t heard about it.
- Severity pattern
- 3 P1s in 18 days
- Error rate
- Up 6x since day 4
- Latest thread
- Their VP is now cc’d
Task Owner assigned
Call the sponsor before the escalation reaches them
Open the accountWhat gets in the way, and what replaces it.
Support tickets are counted, not read. The pattern inside them never reaches anyone who owns the relationship.
An agent reads the ticket text and the telemetry underneath it, and fires when the same integration fails a third time.
Automate →By the time it reaches the CSM, the customer has already lost patience.
The task lands the same day with ticket history, error volume, and the engineer who fixed it last time attached.
Execute →Escalation handling depends entirely on who picks it up.
It runs as a sequence with owners and timing: same-day call, status email with an ETA, eng sync, follow-up at resolution.
Execute →0
net new tools for the success team to learn
“I’ve been in business 25 years, worked for Xerox and Cisco. Never seen a tool like this.”
We’d rather show you than tell you.
SOC 2 Type II certified GDPR and CCPA compliant