Account management
See the churn before the QBR does.
Usage collapse, seat changes, and support patterns become tasks with an owner and a play, while the account is still saveable.
Weekly active seats
Read from the product usage database
141 -41%
3 weeks of runway
Signal Today, 06:12
Seat usage collapsed on an enterprise account, well before renewal.
- Active seats
- 240 to 141
- Admin logins
- None in 19 days
- Open tickets
- 3 on the same integration
Task Owner assigned
Run the re-enablement play
What gets in the way, and what replaces it.
The product database knew usage was falling weeks ago. Nobody in the account team was told.
An agent watches the usage database directly. Nobody sells a connector for it, so we build one and put an agent on it.
Connect →Health scores live in a dashboard that gets opened once a quarter.
A score isn’t an action. The signal arrives as a task in the same feed as everything else, with the play already attached.
Execute →Every save is improvised, so what worked last time is lost.
Re-enablement runs as a sequence: outreach, session, exec note, follow-up. The play that worked becomes the play everyone uses.
Automate →Same day
usage collapse reaches the account team, instead of at the next review
“Athean is the real deal. Imagine your CRM, ZoomInfo, customer reference maps, ChatGPT, and market intel, all rolled into one intuitive, powerful platform.”
We’d rather show you than tell you.
SOC 2 Type II certified GDPR and CCPA compliant